Organizations today are facing greater competition than ever before. Profit margins are being squeezed, regulatory issues are increasing, and decision cycles are longer and more complex. Surveys reveal that buyers have completed 70% of their buying cycle before they ever speak with a salesperson. They are coming to those conversations better armed with information about you and your competitors. In response to those trends, organizations have to add value beyond a conversation about products and services.
The top business development objectives remain the ability to win, grow and retain clients – however, how you achieve those objectives has changed. To respond to current market trends, there’s an increased need for a measurable, client-focused sales process, compelling messages that capture client interest and communicate your relevance, and more focused and effective skills – all part of an effort to move from transactional provider to trusted advisor. Yet, research indicates that only 29% of salespeople are prepared for today’s marketplace.
Responding to those challenges isn’t easy but preparing your team can be…
At Sphere, we offer consulting, training and coaching services in various aspects of sales, service, negotiations, presentations and leadership – all tailored to address your business goals, objectives and challenges – and designed to align with your business strategy. With our guidance, tools and training, your leaders will be prepared to inspire and drive excellence across the organization. Incorporating Sphere’s core concepts and tools into your culture will enable team members to elevate the conversations, deliver greater value to clients and colleagues, improve client satisfaction, and ultimately increase revenue generation.
We help you do that in a simple, streamlined way…
Just as the business environment has become more complex, so too have consulting, training and coaching solutions. At Sphere, we cut through the noise and jargon of the industry. We deliver solutions that are clear, easy to understand, and sustainable. Yet, each solution is completely customized to reflect your unique business environment.
We’re confident in our approach, and in our results.
Our team consists of passionate and knowledgeable individuals who are absolutely committed to your success and leverage their extensive expertise to address your unique challenges and objectives. Our easy to implement solutions provide an immediate return on investment. They pay for themselves – often with just one deal or client call post delivery.
We provide solutions that have a lasting impact.
Sustained growth is a key outcome of our solutions. We know training “events” don’t stick and we won’t let you buy one. Sustainability is baked into our solutions through easy-to-implement reinforcement guides and tools that are part of every training solution we provide.
We engage your team in a way that accelerates behavior change.
Our training is highly interactive and entirely relevant to the day to day experience of each audience. Participants receive ‘in the moment’ feedback to improve their performance, which accelerates awareness and behavior change. Through collaborative learning, participants are engaged in self-assessing and recognizing their own strengths and areas for improvement. That approach combined with easy to implement tools, enables them to incorporate training concepts back on the job. Our extensive curriculum can be delivered on various platforms – webinar, classroom and elearning.
We tailor our solutions to your unique needs.
Our streamlined customizing process ensures that we get to the root of your performance challenges in a clear, concise and targeted manner. We identify behavioral objectives with laser focus and use those as the foundation for content development. The steps below can be executed in 6 to 12 weeks depending upon the level of complexity and the availability of your team.
For more than 25 years, we have worked with organizations across all industries and around the world helping tens of thousands of professionals at every level in those organizations enhance their performance. We do that by helping you determine what is working well with your organization, your teams and your people right now, while at the same time, with laser focus, helping you identify key areas for improvement. We then work with your leadership team and individual contributors and/or teams to help them leverage their strengths and refine their areas for improvement through incremental change. It is at once an individual and a holistic approach to defining and inspiring you to achieve your next level of excellence.
Whether sales process or operational process, consistency directly impacts scalability – as well as clarity, focus and ultimately quality and even client satisfaction. Consistency is essential for growth. We don’t impose a generic process on you; we extract your own unique process from you, tempered by insight we provide into what we know is making other organizations successful. That approach ensures that the process is immediately relevant, which increases receptivity to and adoption of the process. People resist change – even for the better – because change always involves some degree of the unknown. A collaborative approach to creating your process minimizes that resistance to change.
At Sphere we have extensive experience delivering training across all aspects of selling, negotiating, presenting, communicating internally, providing customer service and leading teams. All of our training programs are highly interactive and entirely relevant to the day to day experience of each audience. Participants receive ‘in the moment’ feedback to improve their performance, which accelerates awareness and behavior change. Through collaborative learning, participants are engaged in self-assessing and recognizing their own strengths and areas for improvement. That approach combined with easy to implement tools, enables them to incorporate training concepts back on the job. Our extensive curriculum can be delivered in modular or full day formats and on various platforms – webinar, classroom and elearning. We offer training in the following areas.
Ongoing coaching has been proven the most effective method of training reinforcement – increasing retention of training concepts by 90% (according to the Corporate Executive Board) – and is a critical component of any training initiative or growth strategy. Whether you need support prior to making a key presentation, working through a challenging opportunity, planning an account strategy, preparing for a challenging negotiation, or offering executive coaching for key team members we can provide coaching support through one-on-one, team, and real deal coaching. Wherever individuals or teams need additional guidance in our areas of expertise, we can deliver coaching ourselves or prepare members of your team to provide ongoing coaching support.